Widerrufsrecht

In case you wish to exchange an ordered product, you must notify Elil Silk House and return the product within 3 working days of receiving the product. Please inform it immediately on the same day you get the parcel.

Contact:  info@elilsilkhouse.com or Tel.: 079 317 09 60 / 079 194 14 95.

Retourning adress: Elil SIlk House Bernstrasse 27 3400 Burgdorf Schweiz. 

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Only exchange is available. 

Attention: Return shipments are paid by the customer. The products can also be exchanged in the showroom  

You can always contact us for any exchange question at info@elilsilkhouse.com or Tel.: 079 317 09 60 / 079 194 14 95.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on discount products or gift cards.

Refunds
We will notify you once we’ve received and inspected your return. No refunds will be made. The exchange can be made for products or gift cards.